Contact the practice

If you need help when we are closed

Out of Hours (6.30 p.m. to 8 a.m. Mon – Fri and weekends/public holidays)

111 have the option of referring you to the hubs; please note this is a weekend onlyarrangement. The process is that 111 will send a secure email to a dedicated Hub admin email and the hub receptionist will call you to arrange an appointment with them. In addition, a number of Community Pharmacists have the facility of booking patients in to see a Hub doctor; they will call the hub directly and book an appointment.

When you attend the hub, you will be asked to give consent to the GP you are seeing to access your medical records.  This helps the GP to better assess your condition and provide the most appropriate treatment.  The GP will update your records so that your own practice is kept up to date.

In addition, the RGPA and Health Help Now have jointly developed a local website designed to help people find the right service in Richmond.  The website has been enabled to to be used on mobile devices that have internet access.  This means that it can be used on any smart phone or tablet with internet access, as well as via the desktop and laptop computers with internet access.  The address is:

www.healthhelpnow-nhs.net 

There are two hubs, open Monday to Saturday 8 a.m. to 8 p.m. The Sunday service operates between 8 a.m. and 8 p.m. on a rotation basis between the two Hubs.   They are located at Sheen lane Surgery in Barnes (Hub 1) and Teddington Memorial Hospital in Teddington (Hub 2).