Rapid Health Triage Guide
How to make an appointment
You can book an appointment online through our Rapid Health system. To help make your experience as smooth as possible, please read and follow the steps below:
Step 1 – Click ‘Access Rapid Health Triage’
Step 2 – Click ‘Adult medical request’ if you have a NEW medical symptom or problem
OR
Click ‘Questions and admin’ if you need one of the following:
- To ask the doctors a question about your medication, treatment or to book follow up – click ‘Ask a question’
- Request a letter or report
- Referral request
- Fit note request
- Test result requests (do check on the NHS app first)
- Repeat prescription request
- Travel clinic request
- Update personal details
- Register for electronic prescribing
OR
Click ‘Self-help information’ for trusted NHS advice on your symptoms or conditions
Step 3 – Provide your information: fill in your name, date of birth, post code, phone number and email address.
Step 4 – Answer questions carefully to book the correct appointment for your issue/request. Based on your responses you may not be able to book an appointment immediately, but your request will be seen by a doctor within 48 hrs and they will either call or email you with an appointment. Please avoid sending in numerous requests about the same issue.
Please note that you will be contacted by email or phone.
We will NOT be using the online system for the following appointments which can still be booked by contacting Reception via 02087487398.
- Children under the age of 16
- Routine practice nurse appointments
- Annual reviews with a Nurse (e.g. Diabetes, Asthma, COPD, Blood pressure)
- Home visits
- Palliative care patients
If you do not have access to the internet you can still call the surgery and one of our Patient Services Advisors will guide you through the triage form.
Carers and housebound patients – If you look after somebody, are looked after by a carer or if you are housebound, please tell our reception team. It is important that we have this information on your medical records so that we can provide appropriate care and support.
