USING EMAIL AS A MEANS TO CONTACT THE SURGERY
WE RESPECTFULLY REQUEST THAT PATIENTS DO NOT EMAIL THE SURGERY IF IN NEED OF CLINICAL ADVICE; PRESCRIPTIONS ISSUED OR AMENDED; WISH TO BOOK/CANCEL AN APPOINTMENT.
Our email account is monitored twice weekly and we aim to respond within 7 days of receipt.
Please call 0208 748 7398 to book or cancel appointments, or speak about a medical matter.
Prescription requests can be made online, posted or handed in at reception, WE CANNOT ACCEPT REQUESTS OVER THE TELEPHONE OR BY EMAIL.
Please ask at reception if you would like to join up and make use of our online booking system or view the practice website for further information www.gleberoadsurgery.co.uk.
Thank you for your co-operation.
Patients – and improving health – are at the very heart of everything we do here at Glebe Road surgery.
Since 1972, GP surgeries in England have set up Patient Participation Groups (PPG) made up of patients, doctors and other staff working together to make sure that patients have a voice in how the practice is run, strengthening the relationship between the Practice and its patients.
Our group here at Glebe Road has run for many years and meets every other month in the surgery. The meetings are Chaired by one of the patient group members and are attended by Annalisa, our Practice Manager, at least one GP Partner, and a group of volunteer patients. Other staff members support the role of the PPG and attend meetings when we are discussing their area of work.
If you would like to find out more about what your PPG has been doing or have anything you’d like us to raise at the next meeting, please contact the Chair via the practice email firstname.lastname@example.org . Rest assured patients details are always kept anonymous in both the meetings and on the minutes.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
March 2017 Notes & Actions
May 2017 Notes & Actions
July 2017 Notes & Actions
November 2017 Notes & Actions
2017 Patient Survey Results
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