USING EMAIL AS A MEANS TO CONTACT THE SURGERY
WE RESPECTFULLY REQUEST THAT PATIENTS DO NOT EMAIL THE SURGERY IF IN NEED OF CLINICAL ADVICE; PRESCRIPTIONS ISSUED OR AMENDED; WISH TO BOOK/CANCEL AN APPOINTMENT.
Our email account is monitored twice weekly and we aim to respond within 7 days of receipt.
Please call 0208 748 7398 to book or cancel appointments, or speak about a medical matter.
Prescription requests can be made online, posted or handed in at reception, WE CANNOT ACCEPT REQUESTS OVER THE TELEPHONE OR BY EMAIL.
Please ask at reception if you would like to join up and make use of our online booking system or view the practice website for further information www.gleberoadsurgery.co.uk.
Thank you for your co-operation.
Patients who live in our practice area may register with us by completing the appropriate forms available in reception. Alternatively you can open, print and complete the GMS1 registration form (see below) before bringing to the surgery in person, with two items which are proof of residence e.g. bank statement; council tax; utility bill; property rental agreement/contract. Alternatively a signed letter which vouches for an individual living at an address.
All new patients are offered a health check with a member of the healthcare team to ensure that any required tests are up to date and that we have an accurate note of any repeat medication you may be taking.
Medical treatment is available from the date of registration. Please contact reception for further information.
It is very important that you notify us of any changes of name, address or telephone number – your mobile number would be very helpful if we don’t already have it. We are also currently adding email addresses.
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Download the Temporary Resident Registration Form
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